April 2020

    Hi, from our bubbles to your bubbles,

    Firstly, I hope you and your whanau are doing well in these unusual times.

    Just to update you in regards to what the country will look like when we move into Level 3, it appears MTDL will still not be eligible to restart our cleaning services:

    Businesses cannot offer services which involve face-to-face contact or sustained close contact, eg, house cleaning (https://covid19.govt.nz/alert-system/alert-level-3/#workers-and-businesses).

    At this point, the government has indicated that we will be at Level 3 for at least two weeks, but we should have more definite information soon.

    I personally have had a rather eventful time throughout Level 4 as our “blended family bubble” includes eleven people – and, guess what?—one of those people in our bubble (but not in our household) got the coronavirus and then another member (who visited our household) showed some mild symptoms. The latter tested negative to the virus twice but was still counted as a “false negative/probable positive” which sent our whole bubble into ultra-isolation for 14 days.

    Not only could we not leave our house for essential groceries but we were advised to self-isolate and social distance from each other. Luckily the ping pong table is two metres from opponent to opponent, so we got in a few games!

    And I can’t say “Thank you!” enough to the amazing superstar nurses from Auckland Regional Public Health services who called us daily to check on our well-being and confirm that we were symptom-free. We felt really well looked after, and luckily were a ‘box of birds’ every day.

    When lockdown conditions ease and it’s safe to go back to work, we will let you know when the MTDL cleaning, housekeeping and maintenance services are back up and running.

    If you’re needing any shopping Deliveries, we can do that now, just give us a tingle.

    Stay well –



    Pam Chapman  |  Director  

    Cleaning is suspended, but we can do grocery Deliveries during Lockdown

    Kia Ora Customers, Friends and Fans,

    Due to the COVID-19 Lockdown, all non-essential businesses are required to close, and this includes My To Do List’s Cleaning, Housekeeping and Gardening services until given the all-clear.

    Our professional partners, Kei and Jack who do garden maintenance and Ironman who does our dry cleaning/laundry services are also suspending their services and will be available to reschedule when given the all-clear.

    All Gurus are healthy and home, and we will let you know when we are able to resume these services.

    What can My To Do List do for you during these weeks of lockdown?

    A) We can provide VIRTUAL ASSISTANT Services online – pass off extra or mundane computer work to us. Our To-Do Gurus have experience with editing, data entry, etc. just ask!  $32.50/hour. Get in touch to discuss your project.

    B) Our DELIVERY SERVICE for grocery shopping qualifies as an Essential Service that we will continue to provide during the lockdown.

    Let us know your Auckland location to confirm that we can deliver to you. T&Cs apply.

    We can…

    • SHOP according to your list and deliver to your home
    • Or, PICK UP your Click and Collect order from Countdown and deliver to your home
    • $32.50/hour +gst, minimum spend one hour (discount may apply to Click and Collect Delivery if more than one Delivery in the same neighbourhood)

    We will be following all government protocols:

    • follow public health advice including washing and drying hands well and frequently 
    • ensure surfaces that are frequently touched – such as mobile phones – are cleaned thoroughly and often 
    • minimise the risks of exposure to COVID-19 by leaving grocery shopping items outside your door and texting their arrival  
    • apply physical distancing principals at work and minimise face-to-face contact with others wherever possible

    More information and updates can be found here: https://covid19.govt.nz/government-actions/covid-19-alert-level/.

    Don’t hesitate to get in touch, be well, hope you can enjoy this rare gift of time, thank you if you are working in an essential service, and look forward to helping with your to-do list in the near future,

    Best regards,



    Pam Chapman  |  Director  

    What we are doing in response to COVID-19

    Kia Ora to our Customers, Friends and Fans,

    Thank you always for your support of MTDL and always thanks for your kind words for the To-Do Gurus who visit you every week.

    On behalf of the MTDL team, I wanted to provide an update on what we’re doing to prioritise the health and safety of both you and your family, as well as our staff.

    We are monitoring each visit case-by-case at this point, and following the guidelines of the Ministry of Health, especially those for Cleaning (https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-information-specific-audiences/general-cleaning-information-covid-19), Hotels and Hotel Staff, as well as those for Aged-Care Providers (because these are similar to a private home) (https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-information-specific-audiences/covid-19-information-aged-care-providers to prevent the spread of COVID-19 and protect both the residents (you, our customer) and our workers (your To-Do Guru).

    Visiting your home

    We ask that you let us know right away if anyone in your family is feeling unwell, especially if they are at home and in self-isolation, so that we can reschedule your visit.

    Likewise, our Gurus will not be able to attend work if they themselves are feeling unwell, or if they are required to look after their family member who is unwell (or unable to attend school or a school holiday programme). In this situation, we will try to provide a substitute Guru, but we apologise if we do not have enough staff to cover and we ask for your understanding.

    The Ministry of Health (MOH) recommends that if anyone has cold or flu symptoms, they should be symptom-free for 48 hours before resuming contact with others. Also, anyone who has been in contact with a confirmed case of COVID-19 should also avoid contact with others for 14 days.

    I have spoken personally to every To-Do Guru on the MTDL Team, and we will continue to use gloves, and clean our hands and mobile phones more frequently, but face masks are optional. MOH guidelines indicate that at this point face masks should be reserved for the infected or those people working directly with the infected. However, for these unusual circumstances, please don’t take offense if your Guru follows the MOH guidelines of social distancing to stay two metres apart!

    The Nitty-Gritty about self-isolation

    If you are in self-isolation, the MOH recommends that you avoid having visitors to your home, but it is okay for friends, family or delivery drivers to drop off food and supplies. 

    Self-isolation means you minimise close contact with people by avoiding situations where you have face-to-face contact closer than 2 metres for more than 15 minutes. The other household residents do not need to self-isolate provided these precautions are followed.

    You should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in your washing machine.

    If you or your family develop symptoms, you should phone Healthline on 0800 358 5453 or your doctor. More from the MOH here  https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-health-advice-general-public/covid-19-self-isolation.

    Let’s all practice good hygiene, please

    Because the virus is most likely to spread from person to person through coughs or sneezes (or touching objects or surfaces that were contaminated by droplets—like those from a cough or sneeze—from a person with a confirmed infection and then touching your mouth or face), we ask that everyone coming into close contact during a home visit to cover coughs and sneezes with disposable tissues or your elbow, and wash hands for at least 20 seconds with water and soap and dry thoroughly.

    As circumstances develop, we will make Health and Safety our number one priority to support both our customers and our Guru Team. Please contact me if you wish to discuss anything.

    If you are keen to have a more thorough sanitising clean of your home/office, this will require extra time, so just contact me to schedule it in. If you’d like to read how to fully disinfect a residence, including all linens, all silverware and all high-touch points, read here: https://www.getproperly.com/how-to-properly-disinfect-a-short-term-rental/.

    Lastly, I’d like to pass on some comforting information from Countdown where we do a lot of our shopping for customer Deliveries (http://onecard.onlineviewer.co.nz/222DSPoXNXG0H/554782.aspx):

    There’s no need to stock up.

    We’re working closely with our suppliers to keep food moving quickly through the network and make more deliveries to our stores. If you’re seeing empty shelves or some products missing, it’s because the product is on its way. It doesn’t mean that we’re going to run out.

    We’d encourage all our customers to shop as you normally would…


    Best regards 



    Pam Chapman  |  Director  

    March 2020


    For this month’s Newsletter, I’d like to welcome Jenna Tuuta from Harbour Hospice to share more about what her charity does. MTDL is not only keen to help the Hospice community through our day-to-day services, but we’re always happy to give a shout-out for a worthy cause. Take it away, Jenna…

    Harbour Hospice is the only specialist, palliative care provider for families living in the Hibiscus Coast, North Shore and Warkworth / Wellsford communities. We provide compassionate, free care working primarily with patients, families and carers in their homes, and also within our three hospice sites. Our bespoke services include medical care, spiritual support, physiotherapy, social activities and more, with an emphasis on helping people live every moment in whatever way is important to them.

    The government funds 54% of our services, then we raised the remainder with the support of our very generous and compassionate community. My role at Harbour Hospice is to connect with those who look to donate their energy to raise funds for our services, helping to care for Hospice patients and families who need it most. If you or someone you know wants to help Harbour Hospice, please get in touch with me on 020 404 35577 or [email protected].

    With love from all the team at MTDL,
    Pam Chapman  |  Director  


    Did you know we have an Ironing Add-On service?

    We can do the ironing for you OR we can send it out to be profesionally ironed by our trusted parter, Ironman! You don’t want to be that one family member with the creased shirt or dress in all the photos.

    The ironing invoice will appear on the MTDL invoice ( less invoices = more convenience ) and there’s no extra charge added by us, the customer just pays Ironman’s regular retail prices.????


    One of our customer needed her pink suit ASAP which is in her bedroom closet in New Zealand and had an important meeting in London. One of our Guru immediately went to her place and help courier her suit to London.

    This is why you need a To-Do Guru and the courier professionals at Pack and Send to make it happen. ????????

    With My To Do List, you don’t just get your house cleaned, you get a team behind you to sort ALL the gnarly situations in your life. ✔️ #weloveourjob #mtdlnz

    At crucial times like this with the COVID-19 going on, we urge everyone to stay safe and frequently wash your hands.

    Much Love,
    MTDL Team ????

    February 2020


    Happy Waitangi Day, Everyone!

    Hope you’ve been able to ease back in to your work, school and family-routines with the help of a few nicely spaced rest days in Auckland Anniversary and Waitangi Day.

    I’ve read a few articles recently that lifted my spirits because they essentially said you can save the planet even if you’re lazy. That’s such good news to me because I just can’t go back to being vegetarian (I was one for six years), I can’t ever be a vegan (just too hard), and I have too many kids to taxi around to think of commuting by bicycle (and can you imagine carrying your vacuum on the back of your Schwinn?).

    So the message I’m hearing is simply “Eat Local, Buy Better.” So ‘local’ means I choose foods that travel a lesser journey (though I’m not sure my banana-obsessed 13-year old is going to agree with that sacrifice). When I’m trying to ‘buy better,’ I’m choosing foods that are free-range, humanely-raised, sustainably-produced, eco-friendly-packaged. Or un-packaged, as it is: these days I carry a wad of mesh fruit and veggie bags to avoid as much plastic wrap and polystyrene packaging as possible.

    And look what I found: Smales Farm Takapuna is attempting to start a monthly Smales Farmers’ Market with fresh, organic and sustainable goods. The Golden Rule being that food is produced within a 2-hour drive or 100km radius from the market. Find more markets here http://www.farmersmarkets.org.nz/.

    And if you’ve requested a shopping Delivery service with your Tidy Up or Helping Hand clean, we’re always happy to search for that “Buy Better” item. Just write it in the Delivery tab of the My To Do List app.



    January 2020 – New Year New List


    Wishing everyone an awesome 2020!

    We thank you for all your support and look forward to making your life a little easier in the new year.

    And our hearts go out to the folks and critters battling blazes in Australia.

    For anyone feeling down in the dumps about the environment, I recommend taking a read of the positive stories on Facebook’s @Ecowatch or www.ecowatch.com. You’ll discover stories of hope which demonstrate the fascinating, innovative, persevering actions of people around the world who are determined to make positive change for the environment. (So much TIDY UP on a planetary scale – we love it!)

    My favourite: Prince Williams’ Earthshot Prize of millions of dollars which will be given to five winners a year from 2021 to fund 50 “creative and achievable solutions…to repair the Earth.” And if you’ve got any good ideas, give Wills a buzz.

    Meanwhile, we’ll continue to do our little bit and take our customers’ soft plastic waste and used Nespresso pods away for recycling.

    With love from all the team at MTDL,



    Pam Chapman  |  Director  

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