Kia Ora to our Customers, Friends and Fans,
Thank you always for your support of MTDL and always thanks for your kind words for the To-Do Gurus who visit you every week.
On behalf of the MTDL team, I wanted to provide an update on what we’re doing to prioritise the health and safety of both you and your family, as well as our staff.
We are monitoring each visit case-by-case at this point, and following the guidelines of the Ministry of Health, especially those for Cleaning (https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-information-specific-audiences/general-cleaning-information-covid-19), Hotels and Hotel Staff, as well as those for Aged-Care Providers (because these are similar to a private home) (https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-information-specific-audiences/covid-19-information-aged-care-providers to prevent the spread of COVID-19 and protect both the residents (you, our customer) and our workers (your To-Do Guru).
Visiting your home
We ask that you let us know right away if anyone in your family is feeling unwell, especially if they are at home and in self-isolation, so that we can reschedule your visit.
Likewise, our Gurus will not be able to attend work if they themselves are feeling unwell, or if they are required to look after their family member who is unwell (or unable to attend school or a school holiday programme). In this situation, we will try to provide a substitute Guru, but we apologise if we do not have enough staff to cover and we ask for your understanding.
The Ministry of Health (MOH) recommends that if anyone has cold or flu symptoms, they should be symptom-free for 48 hours before resuming contact with others. Also, anyone who has been in contact with a confirmed case of COVID-19 should also avoid contact with others for 14 days.
I have spoken personally to every To-Do Guru on the MTDL Team, and we will continue to use gloves, and clean our hands and mobile phones more frequently, but face masks are optional. MOH guidelines indicate that at this point face masks should be reserved for the infected or those people working directly with the infected. However, for these unusual circumstances, please don’t take offense if your Guru follows the MOH guidelines of social distancing to stay two metres apart!
The Nitty-Gritty about self-isolation
If you are in self-isolation, the MOH recommends that you avoid having visitors to your home, but it is okay for friends, family or delivery drivers to drop off food and supplies.
Self-isolation means you minimise close contact with people by avoiding situations where you have face-to-face contact closer than 2 metres for more than 15 minutes. The other household residents do not need to self-isolate provided these precautions are followed.
You should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in your washing machine.
If you or your family develop symptoms, you should phone Healthline on 0800 358 5453 or your doctor. More from the MOH here https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-health-advice-general-public/covid-19-self-isolation.
Let’s all practice good hygiene, please
Because the virus is most likely to spread from person to person through coughs or sneezes (or touching objects or surfaces that were contaminated by droplets—like those from a cough or sneeze—from a person with a confirmed infection and then touching your mouth or face), we ask that everyone coming into close contact during a home visit to cover coughs and sneezes with disposable tissues or your elbow, and wash hands for at least 20 seconds with water and soap and dry thoroughly.
As circumstances develop, we will make Health and Safety our number one priority to support both our customers and our Guru Team. Please contact me if you wish to discuss anything.
If you are keen to have a more thorough sanitising clean of your home/office, this will require extra time, so just contact me to schedule it in. If you’d like to read how to fully disinfect a residence, including all linens, all silverware and all high-touch points, read here: https://www.getproperly.com/how-to-properly-disinfect-a-short-term-rental/.
Lastly, I’d like to pass on some comforting information from Countdown where we do a lot of our shopping for customer Deliveries (http://onecard.onlineviewer.co.nz/222DSPoXNXG0H/554782.aspx):
There’s no need to stock up.
We’re working closely with our suppliers to keep food moving quickly through the network and make more deliveries to our stores. If you’re seeing empty shelves or some products missing, it’s because the product is on its way. It doesn’t mean that we’re going to run out.
We’d encourage all our customers to shop as you normally would…
Pam Chapman | Director